Frequently Asked Questions
Everything you need to know about creating and managing your doula courses
Frequently Asked Questions
Everything you need to know about creating and managing your doula courses
Getting Started
Not at all! That's the whole point of our service. You provide the content (videos, PDFs, etc.) and we handle all the technical setup, hosting, and maintenance. If you can use email, you can use MyDoulaCourse.
Do I need technical experience to use My Custom Course?
How long does setup take?
Setup timelines depend on your chosen plan. Setup typically takes 3-4 weeks,
What do I need to provide?
You'll need your course content: videos, PDFs, worksheets, or any other materials you want to include. We'll guide you through organizing everything and handle the technical implementation.
Can I see a demo before signing up?
Yes! Visit our Platform Preview page to see example dashboards and student views. We're also happy to schedule a personalized walkthrough—just contact us.
Getting Started
Do I need technical experience to use MyDoulaCourse?
Not at all! That's the whole point of our service. You provide the content (videos, PDFs, etc.) and we handle all the technical setup, hosting, and maintenance. If you can use email, you can use MyDoulaCourse.
Setup timelines depend on your chosen plan. Setup typically takes 3-4 weeks,
How long does setup take?
You'll need your course content: videos, PDFs, worksheets, or any other materials you want to include. We'll guide you through organizing everything and handle the technical implementation.
What do I need to provide?
Yes! Visit our Platform Preview page to see example dashboards and student views. We're also happy to schedule a personalized walkthrough—just contact us.
Can I see a demo before signing up?
Course Management
Can I sell my course?
Absolutely! You can integrate payment processors like Stripe, PayPal, or other payment gateways. You keep 100% of your course revenue—we only charge our monthly platform fee and one-time setup cost.
Who owns my content?
You do! All course materials, videos, student data, and intellectual property belong entirely to you. If you ever decide to leave, we'll provide a complete export of everything.
Can I upload videos later or update my course?
Yes! You can add new videos, update materials, and modify your course anytime. You have full control over your content. Need help with updates? We're here to assist.
How many students can I have?
Unlimited! Our $35/month fee includes hosting for up to 75 students and increases from there. There are no per-student fees or caps on enrollment.
Can I have multiple courses?
Yes! You can run multiple courses on your platform. Each additional course setup would follow the same one-time setup pricing. Contact us to discuss multi-course options.
Course Management
Absolutely! You can integrate payment processors like Stripe, PayPal, or other payment gateways. You keep 100% of your course revenue—we only charge our monthly platform fee and one-time setup cost.
Can I sell my course?
You do! All course materials, videos, student data, and intellectual property belong entirely to you. If you ever decide to leave, we'll provide a complete export of everything.
Who owns my content?
Can I upload videos later or update my course?
Yes! You can add new videos, update materials, and modify your course anytime. You have full control over your content. Need help with updates? We're here to assist.
Our $35/month fee includes hosting for as many 75 students and goes up from there.
How many students can I have?
Yes! You can run multiple courses on your platform. Each additional course setup would follow the same one-time setup pricing. Contact us to discuss multi-course options.
Can I have multiple courses?
Platform & Features
What is Moodle LMS?
Moodle is a widely-used, open-source learning management system trusted by universities and organizations worldwide. It's powerful, secure, and feature-rich—perfect for professional course delivery.
Is this HIPAA compliant?
MyDoulaCourse is an educational platform, not a medical records system. We don't store protected health information (PHI). The courses you create are educational only and should not contain client medical records or personally identifiable health information.
Will my courses work on mobile devices?
Yes! The platform is fully responsive and works beautifully on phones, tablets, and desktop computers. Students can learn from any device.
Can I brand my course platform?
Yes! Premium setup includes custom branding elements like your logo, colors, and custom domain. Contact us if you need more extensive customization.
What kind of content can I include?
You can include videos, PDFs, documents, images, audio files, quizzes, assignments, downloadable worksheets, and more. We support all standard file types.
Platform & Features
Moodle is a widely-used, open-source learning management system trusted by universities and organizations worldwide. It's powerful, secure, and feature-rich—perfect for professional course delivery.
What is Moodle LMS?
MyDoulaCourse is an educational platform, not a medical records system. We don't store protected health information (PHI). The courses you create are educational only and should not contain client medical records or personally identifiable health information.
Is this HIPAA compliant?
Will my courses work on mobile devices?
Yes! The platform is fully responsive and works beautifully on phones, tablets, and desktop computers. Students can learn from any device.
Yes! Premium setup includes custom branding elements like your logo, colors, and custom domain. Contact us if you need more extensive customization.
Can I brand my course platform?
You can include videos, PDFs, documents, images, audio files, quizzes, assignments, downloadable worksheets, and more. We support all standard file types.
What kind of content can I include?
Billing & Support
What happens if I want to cancel?
You can cancel your monthly subscription anytime—no penalties or fees. We'll provide a complete export of your content and student data so you can take everything with you. We'll be sad to see you go, but we make it easy.
Can I upgrade my setup plan later?
Definitely! If you start with Starter and later want to add quizzes, certificates, or other features, we can upgrade your course. We'll provide custom pricing for the additional work needed.
What kind of support do you offer?
All plans include email support. We typically respond within 24 business hours. Premium setup includes priority support and a dedicated onboarding call. We're real humans who understand doula work and are here to help.
Are there any hidden fees?
No! The pricing we show is what you pay: the monthly subscription fee for hosting and your chosen one-time setup fee. No surprise charges, no percentage of your revenue, no per-student fees.
What payment methods do you accept?
We accept all major credit cards and debit cards for both the monthly fee and one-time setup costs. Payments are processed securely.
Billing & Support
You can cancel your monthly subscription anytime—no penalties or fees. We'll provide a complete export of your content and student data so you can take everything with you. We'll be sad to see you go, but we make it easy.
What happens if I want to cancel?
Definitely! If you start with Starter and later want to add quizzes, certificates, or other features, we can upgrade your course. We'll provide custom pricing for the additional work needed.
Can I upgrade my setup plan later?
All plans include email support. We typically respond within 24 business hours. Premium setup includes priority support and a dedicated onboarding call. We're real humans who understand doula work and are here to help.
What kind of support do you offer?
No! The pricing we show is what you pay: the monthly subscription fee for hosting and your chosen one-time setup fee. No surprise charges, no percentage of your revenue, no per-student fees.
Are there any hidden fees?
What payment methods do you accept?
We accept all major credit cards and debit cards for both the monthly fee and one-time setup costs. Payments are processed securely.
Technical Questions
Do you handle backups?
Yes! We perform regular automated backups of your entire platform, including all content and student data. Your information is safe and recoverable.
What about security and updates?
We handle all security updates, software patches, and platform maintenance. Your course platform stays secure and up-to-date automatically—no action needed from you.
Can students download course materials?
Yes, if you choose to allow it! You have full control over which materials students can download (like PDFs and worksheets) and which are view-only (like videos).
How do students access the course?
Students receive login credentials to access their enrolled courses. They can log in from any device via a web browser. The system is secure and tracks their progress automatically.
Technical Questions
Yes! We perform regular automated backups of your entire platform, including all content and student data. Your information is safe and recoverable.
Do you handle backups?
We handle all security updates, software patches, and platform maintenance. Your course platform stays secure and up-to-date automatically—no action needed from you.
What about security and updates?
Can students download course materials?
Yes, if you choose to allow it! You have full control over which materials students can download (like PDFs and worksheets) and which are view-only (like videos).
Students receive login credentials to access their enrolled courses. They can log in from any device via a web browser. The system is secure and tracks their progress automatically.
How do students access the course?
Still Have Questions?
We're here to help! Reach out and we'll get back to you within 24 hours.
Still Have Questions?
We're here to help! Reach out and we'll get back to you within 24 hours.
Platform
MyCustomCourse
Create and sell your custom courses without the tech headaches. We build and manage your online course platform so you can focus on supporting families.
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